GENERAL CONDITIONS OF SALE
The offer and sale of products on our website are governed by the following General Conditions of Online Sale.
The website www.dueaerre.com is managed by Dueaerre S.r.l., Via di Basserone 4, Badia al Pino, 52041,
Civitella val di Chiana, Arezzo (IT) VAT number 02208890513.
1 CONCLUSION OF THE CONTRACT
1.1 The order transmitted via the online platform by the customer represents an offer addressed to Dueaerre S.r.l. aimed at concluding a sales contract, under the conditions indicated therein as well as in compliance with these General Conditions of Sale. Therefore, with the electronic transmission of the order form, the customer confirms that he knows and accepts the
General conditions of sale as well as having received further information which can always be consulted on the website www.dueaerre.com. Orders that are incomplete and / or contain errors cannot be considered for the purpose indicated in this article.
1.2 After sending the order in electronic format, the customer will receive a confirmation email containing the details of the order itself (Order Confirmation). The execution of the orders is subject to the full payment of the price, the availability of the products in stock as well as particular conditions for which the shipment by Dueaerre S.r.l. is invadable.
Consequently, in the event of insurmountable logistical difficulties or non-payment of the price or the lack of availability of the products in stock, the contract will be automatically terminated by an e-mail message, followed by the return of any amount already paid to title of purchase.
2 CHARACTERISTICS AND PRICES OF THE PRODUCTS
2.1 The characteristics of the products are those presented on the website and described in the context of each product sheet. The images and colors of the products offered for sale online may however not correspond to the real ones as a result of the uniqueness of the handcrafted pieces, photographic distortions or due to the effect of the particular browser.
Internet and monitor used.
2.2 Prices are inclusive of 22% VAT. The prices indicated on the website www.dueaerre.com at the time of the order are decisive. If the country is outside the European community, the VAT will not be displayed and only the transport costs for the defined location will appear. All taxes and any customs duties are to be paid by the buyer.
3 SHIPPING / DELIVERY COSTS
3.1 Shipping costs throughout the Italian territory are € 10 including VAT. For shipments outside Italy they are divided as follows: € 20 including VAT for shipments within the European Union, € 30 including VAT for all other countries. Dueaerre s.r.l. reserves the right to terminate the sales contract for any logistical difficulties in international shipments, which will be followed by the full refund of the amount paid by way of purchase.
3.2 In the event of visible damage to the packaging, the customer is required to check, upon delivery, the product supplied in the presence of the courier, not to accept the package and to contact us immediately.
4 DELIVERY TIMES
4.1 Delivery times may vary according to the availability of the material in stock, the need to order the requested material, transport and customs times. Delivery times vary on average from 3 to 5 working days for shipments to Italy, from 5 to 7 for shipments to a European Union country and from 6 to 14 days for the rest of the world,
unless otherwise communicated in the product sheet and / or in the order confirmation.
4.2 Dueaerre s.r.l. will arrange for a single shipment of all the goods ordered, as soon as available. In the event that the Customer wishes to partially fulfill the order, please contact the Dueaerre s.r.l. offices. to make a specific request.
5 METHOD OF PAYMENT
5.1 The payment of the price of the products and the relative shipping costs can be made by credit card, rechargeable electronic card or through the PayPal service.
Payment by bank transfer in advance is also accepted, for all the instructions you can contact firstname.lastname@example.org.
5.2 Payment information will never be used by Dueaerre s.r.l. except to complete the procedures relating to the purchase and to issue the relative refunds in the event of any product returns, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on
6 RIGHT OF CANCELLATION / MODIFICATION OF THE ORDER
6.1 If you wish to cancel or modify your order, it is necessary to do so before receiving the confirmation of shipment. To cancel the order or modify it, you can write to or
email@example.com and specify the reference number and any other useful information (name, surname, order date, etc.) to uniquely identify the order in question. you will receive
a confirmation of cancellation / modification of the order and all information relating to the refund of any amount already paid.
7 RIGHT OF WITHDRAWAL
7.1 In accordance with the provisions of the Consumer Code, the customer has the right to exercise the right of withdrawal from the sales contract in the following ways: a) The request must be sent to Dueaerre s.r.l. within 14 (fourteen) working days from receipt of the products; b) Dueaerre s.r.l. will refund within 14 days of receipt of the notice of withdrawal, except for the right to withhold the refund until he has received the goods, or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs first. The material must be returned, with expenses to be paid
of the Customer, at the following address: Dueaerre S.r.l., Via di Basserone 4, Badia al Pino, 52041, Civitella val di Chiana, Arezzo (IT) e-mail of the customer service: firstname.lastname@example.org.
8 EXCHANGE OF DEFECTIVE GOODS
8.1 In the event of ascertained manufacturing defects within the terms set out in the relative warranty which can be consulted on the “Maintenance and Warranty” page, the replacement of the product is guaranteed. It is necessary to contact customer service at email@example.com specifying no. Order, name, surname and date of the order and attaching one or more photos that identify the defect.
9 DATA PROTECTION
9.1 The data controller of the data collected through this site is Dueaerre s.r.l. Dueaerre s.r.l. autonomously decides on the purposes and methods of processing, as well as on the security procedures to be applied to guarantee the confidentiality, integrity and availability of data. Some data must necessarily be provided to Dueaerre s.r.l. for the completion of the contract. Any refusal to communicate to Dueaerre s.r.l. certain data marked as mandatory makes it impossible to pursue the main purpose of the specific collection: such refusal could, for example, make it impossible for Dueaerre s.r.l. to run the
purchase contract for products on www.dueaerre.com
9.2 Dueaerre s.r.l. stores the personal data of customers on servers resident in Italy, used only for internal use and in full compliance with the provisions of the law (EU Regulation 679/2016). Personal data will be treated with the utmost confidentiality, will not be sold and, in no way, in any way disclosed to third parties for commercial or private purposes. This also applies to e-mail addresses, which will be used exclusively for the sending of automatic messages on the status of the order and, where permitted, the newsletter (information for customers, special offers). For more information you can consult the page “Privacy
policy “. In any case, it is always possible to request and obtain the cancellation of personal data from our database, simply by sending a request via e-mail firstname.lastname@example.org.
10 APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 For any dispute arising from these general conditions of sale, it is agreed, pursuant to the law in force, the jurisdiction of the Court of Arezzo.
In the event that you want to replace the item or return with a refund, before proceeding with the return of the goods, we ask you to carefully check that the following conditions are met.
The item being returned:
It must be returned only after contacting us, making a request directly through the corresponding order on the orders page of your account via e-mail; It must never have been used, it must not be damaged; It must be returned in the original case and packaging; It must be sent to Dueaerre s.r.l. within 14 working days from the date of receipt. The shipment must be notified by e-mail indicating the date, the service used (post / express courier) and, if possible, the waybill number.
If all these conditions are met, we will replace the item or refund the amount paid, net of shipping costs.
We will not refund or replace any returns that do not comply with all of the above conditions. However, it will be possible to return the item in the condition in which it was received by Dueaerre s.r.l. at the expense of the buyer within 30 days of no
confirmation of receipt. If the return of the goods is not requested within this period, Dueaerre s.r.l. will be able to use it. THE
Refunds and replacements are made approximately within ten days of receiving the returned product.
For refund requests, the amount will be credited back to the credit card or PayPal account used for the original order. If the order has been paid by bank transfer, the refund will be made to a current account. The timing of the display of the amount on your account will depend on the rules and procedures of the banks and card companies
HOW TO MAKE A RETURN
Customer service should be contacted only and exclusively at email@example.com, indicating no. Order, name, surname and attaching one or more photos that identify the defect. Therefore, all the instructions for making the return will be specified.
We only accept requests via e-mail to keep traceability of every communication and process. For this reason we cannot take into consideration requests received through other channels.
The free replacement is guaranteed for accepted manufacturing defects in the terms of the relative guarantee that you can consult the “Warranty” page.
Dueaerre1938 jewels are covered by a guarantee valid for TWO YEARS from the date of shipment for manufacturing defects. For purchases made, the guarantee is constituted by the purchase document of the product itself. Discoloration of the plating or color (especially due to the use of perfumes or detergents), due to normal wear and aging of the jewelry, are excluded from the warranty.
The interventions under warranty must be carried out exclusively by Dueaerre s.r.l. Any repair or modification not carried out by Dueaerre s.r.l. will result in the termination of the Warranty.
Finally, any damage or breakage caused by accidental impacts in the presence of which the Guarantee will have no effect are excluded from the Guarantee.